These are the Terms and Conditions of Easy Legal Templates Pty Ltd (ABN 55 651 496 810) (“ELT”, “we”, “us”, “our”) on our website located at www.easylegaltemplates.com.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.
Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.
1. Ecommerce
While we take every care to make sure our online store is accurate and up to date, we’re only human, and from time to time, mistakes may occur (for example, a pricing error or stock availability issue).
Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable.
2. Payment
You agree to pay us the purchase price listed on the Website. We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice and that such notice is given by us posting the updated price on our Website.
You acknowledge and agree that your payment in full in cleared funds is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.
If you fail to pay us for an order, or if an insolvency event occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.
We currently accept payments by credit card (Visa, Mastercard, American Express) or Paypal.
In making a payment, you warrant to us that you’ve read and agreed to the terms of any third-party payment gateway or processor or credit provider (such as PayPal or Stripe), which are available on their respective websites. You understand that these services are provided by third parties and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third-party provider on our Website, please contact them directly.
3. Discounts and Coupon Codes
We may offer discounts or coupon codes from time to time.
Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).
Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made or until stocks last (whichever occurs first).
Unless we specify otherwise in our offer, discounts and coupon codes are available on full-priced goods only.
Coupon codes are non-transferable and are not redeemable for cash under any circumstances.
We reserve the right to revoke any discount offer or coupon code at any time without notice.
4. Downloads
All of our products are digital. You will be sent an email after purchase with a direct download link. A download link will also be displayed on the order confirmation page after you have purchased one of our products, so you can download it directly from our website. If you have any issues downloading, please contact our customer service team via email at info@easylegaltemplates.com.au.
(a) Timeframes
All orders are processed automatically once payment has been received. Allow up to one hour for the order confirmation email to be delivered to your inbox.
We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.
You acknowledge that we’re not liable for any delay in the delivery of your order confirmation email.
(b) Email Address
It’s your responsibility to make sure that your email address details are correct – we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate email address details.
(c) Risk
Risk in each order passes to you on delivery to your nominated email address.
5. Events beyond control
As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, pandemic, epidemic, computer, server or internet malfunctions or interruptions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue. While they continue, we may choose to cancel your order, or otherwise complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.
6. Advice and information
You acknowledge that by purchasing, downloading and customising a template, Easy Legal Templates has not entered into a solicitor-client relationship with you or provided you with legal advice. The template should not substitute for or constitute professional legal advice. We recommend you consult with a lawyer for legal advice.
We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time, but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law.
7. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.
Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:
- replacement of the product;
- repair of the product;
- payment of the cost of having the product repaired; or
- such other fair and reasonable remedy as we are ready and willing to provide.
We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.
If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.
To make an ACL-related claim, please contact us at: info@easylegaltemplates.com.au.
8. Refund Policy
We offer a 90-day moneyback guarantee on all purchases. Our hassle-free, 90-day refund policy means that if you are not satisfied, for any reason, we’ll work with you to make sure you’re happy, even if that means a full refund.
To obtain a refund, please follow these steps:
- Contact Us by telephone or email within 90 days of your purchase
- Tell us why you want a refund
- Give us the opportunity to make it right or correct the problem for you
If you still aren’t satisfied, we will issue a full refund without further delay.
Our refund policy does not replace your rights under Australian Consumer Law.
9. Intellectual property
All copyright in our documents belongs exclusively to Easy Legal Templates. We grant you a non-exclusive, royalty-free, revocable license to use our documents for the intended purpose within the business disclosed at the time of purchase. Our documents may be re-used by you within the same business but must not be used for any additional or other business, whether owned or operated by you or any other person. Our documents may not be copied, reproduced, transmitted electronically or otherwise used in any way in whole or in part for the purpose of commercial gain by you for any purpose that may amount to competition with Easy Legal Templates’ business in any way whatsoever.
You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.
10. Dispute resolution
If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in NSW (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.
Each of us agrees that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).
11. Variation
We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.
12. Severance
If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.
13. Termination
We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.
14. Jurisdiction
As we are based in New South Wales, these terms will be governed by the laws of New South Wales. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of New South Wales and courts of appeal from them.
This document was last updated: 10/01/2023
