What’s Included in the eCommerce Legal Package?
1. eCommerce Terms & Conditions of Sale
This is your most important legal document and ensures that your customers are crystal clear on how you do business, including your payment terms, returns and refunds policy, dispatch, shipping and delivery terms. These terms will also protect your business’ precious intellectual property and limit (or where possible, exclude) your liability to your customers.
4. Guide to the Australian Consumer Law
Whether you sell goods or provide services, whether you work with customers or other businesses, it’s important to understand your obligations and how the Australian Consumer Law (ACL) affects your business and its practices. This Guide helps you to avoid the hefty fines attached to non-compliance with the ACL.
5. Guide to Product Liability
As a business owner, if you’re held liable for personal injuries suffered by a consumer as a result of your product, the damages could not only sink your business but leave you (personally) bankrupt as well. This Guide helps you understand your product safety obligations so you can protect yourself and your business.
Who is this for?
This product is suitable for anyone running an eCommerce business in Australia.
This package has been specifically tailored for eCommerce businesses – if you are running another type of business please have a look at our other Legal Packages and Templates in our Shop.
If you are not sure which product is right for you, please get in touch with our Customer Service team by going to our Contact page.
How does it work?
Our process is designed to be as EASY as possible – you could be up and running in as little as 5-10 minutes.
1. Select the eCommerce Legal Package in the Shop and click Add To Cart.
2. Proceed to Checkout and complete your purchase.
3. You will receive an email with a download link immediately after you have completed your purchase
4. Open the document in MS Word and complete the highlighted fields with your personal information (name, ABN etc). Your document will be ready to go in minutes!
Why You Need This
Your legal documents and contracts help you to avoid risk and limit your liability if something does go wrong.
Protect your business and assets
As the old saying goes, plan for the best and prepare for the worst. You never know what will happen in the future, but it is vital that you have contracts in place to protect everything you have worked hard for.
Clearly set out your terms for customers and suppliers
You will appear more professional and avoid misunderstandings if you have clear concise legal documents. They can also help your cashflow!
Comply with the law
Make sure you are compliant with the relevant Australian privacy laws and consumer laws (ACL).
Can I customise the templates beyond editing the fields?
Our templates come in Word format, so yes you can. By all means, add your logo and change the font and formatting to reflect your brand. HOWEVER, do not change the wording (outside of adding your customisations to the editable fields). We cannot guarantee the integrity of the legal protections in the documents if you do.
I’m just starting my eCommerce business, do I really need all these documents?
Yes, it is essential that you have these documents in place to clearly outline your terms and conditions of sale (payment, returns and refunds policy, dispatch, shipping and delivery etc), protect your intellectual property and limit your liability if something does go wrong. You should really have these documents in place from the start so that your business is properly protected.
What if the law changes and my templates become outdated?
If the law changes, we’ll email you with the changes and updates to add to your existing templates. So please ensure you keep us updated if your email address changes.