What is a Virtual Assistant Client Agreement?
A Virtual Assistant Client Agreement is your MOST important legal document. If you only have one contract in your business, this is it!
It covers your terms of business, including scope, the deliverables you’ll provide, your payment terms and when each of you may terminate the contract. Your clients will love it because it includes protections for their intellectual property and confidential information as well.
Do I need this?
Yes, absolutely! A contract protects both you and your clients.
You should always have a contract signed before you start providing services for a new client. Our template has been specifically drafted for Virtual Assistants and clearly sets out the legal relationship between you and your clients.
Are there any other names for this contract?
Yes, you might have also heard this contract referred to as a Service Agreement, Terms and Conditions, Terms of Business or a Retainer Agreement.
What does the Agreement include?
This template covers:
★ Schedule of Services
★ Type of engagement and working hours
★ Scope (the services you will provide)
★ Deliverables (specific items or quantities or projects)
★ Equipment and place of work
★ Client Responsibilities, Warranty and Indemnity
★ Payment Terms
★ Intellectual Property
★ Limitation of Liability and Indemnity
★ Dispute Resolution
Who is this for?
This product is suitable for anyone running a Virtual Assistant business in Australia.
This agreement has been specifically tailored to Virtual Assistants – if you are running another type of business please have a look at our other Legal Packages and Templates in our Shop.
If you are not sure which product is right for you, please get in touch with our Customer Service team by going to our Contact page.
Why You Need This
This legal documents will help you to avoid risk and limit your liability if something does go wrong.
Protect your business and assets
As the old saying goes, plan for the best and prepare for the worst. You never know what will happen in the future, but it is vital that you have contracts in place to protect everything you have worked hard for.
Clearly set out your terms for customers
You will appear more professional and avoid misunderstandings if you have a clear concise legal document. You can also refer back to the contract if there are any disputes about deliverables, payment etc.
How does it work?
Our process is designed to be as easy as possible – you could be up and running in as little as 5-10 minutes.
1. Select the Virtual Assistant Client Agreement template in the Shop and click Add To Cart.
2. Proceed to Checkout and complete your purchase.
3. You will receive an email with a download link immediately after you have completed your purchase.
4. Open the document in MS Word and complete the highlighted fields with your personal information (name, ABN etc). Your document will be ready to go in minutes!
Can I customise the templates beyond editing the fields?
Our templates come in Word format, so yes you can. By all means, add your logo and change the font and formatting to reflect your brand. HOWEVER, do not change the wording (outside of adding to the editable fields). We cannot guarantee the integrity of the legal protections in the documents if you do.
I’m just starting my Virtual Assistant business, do I really need this document?
Yes, we strongly recommend that you have this contract in place from the start. You will appear more professional and it will help protect both you and your clients.
If I subcontract some of my work to other Virtual Assistants, can I still use the Client Agreement?
Yes, you can! This Client Agreement allows you to subcontract one or more aspects of the services you provide to the client but requires you to remain the head contractor (meaning that you will remain responsible for the subcontractor’s services).
What do Scope and Deliverables mean?
Scope means the type of services you will provide (e.g. social media posts, call answering, document proofing etc)
Deliverables means any specific items or quantities or projects (e.g. 5 hours per week)
What if the law changes and my templates become outdated?
If the law changes, we’ll email you with the changes and updates to add to your existing templates. So please ensure you keep us updated if your email address changes.
Can my client just type their name in the signature box, or do they have to print it off and sign it?
We recommend that you only send the contract to people in PDF. Ask them to sign the contract and return the signed copy to you for your records. If they just typed their name, it wouldn’t be possible to prove they had signed the contract if a dispute came up later on.