Website Terms and Conditions of Sale

$99.00 inc. GST

 Last Updated August 26, 2020
  All Australian States & Territories

★ Protect your ecommerce business and inform your customers

★ Comply with Australian Consumer Law

★ Peace of mind that you and your business are legally protected

★ Drafted in plain English by Australian lawyers

★ Complete our Website Terms and Conditions template in under 5 minutes

What are Website Terms and Conditions of Sale?

Website Terms and Conditions of Sale are the terms you set for customers who purchase goods and services on your website.

They form a legal agreement which customers accept when they place an order through your website. All of your important terms and conditions are included in this document, such as payment, delivery, refunds and warranty.

If you’re looking for a terms and conditions template for your website, you’ve come to the right place!

 

Do I need this on my ecommerce website?

Yes, it’s a legal requirement under Australian Consumer Law. You MUST display T&Cs on your website if you are selling online. ACL gives consumers certain rights and guarantees relating to refunds, repairs or replacement of goods and services.

The ACCC can issue fines for websites which are non-compliant.

 

What does the Website Terms and Conditions of Sale template cover?

Our Website Terms and Conditions template includes the following clauses:

★ eCommerce – no agreement formed until you process and accept an order, and send confirmation to the customer

★ Payment – T&Cs for payment, payment methods you accept etc

★ Discounts and Coupon Codes – your policy for discounts and coupon codes

★ Store Credit – your policy for store credit

★ Gift Vouchers – your policy for gift vouchers

★ Postage and delivery – shipping costs, dispatch timeframes, delivery timeframes and other important details

★ Events Beyond Control – force majeure clause to cover you for events beyond your control

★ Advice and Information – important legal disclaimer

★ Australian Consumer Law (ACL) – this clause is mandatory and must be included in your T&Cs to comply with ACL

★ Refunds – procedure for customers to follow in order to request a refund

★ Intellectual Property – to protect your intellectual property rights

★ Dispute Resolution – process to deal with disputes if a customer has a complaint or is unhappy

★ Termination – how you can terminate the agreement

★ Jurisdiction – the governing law for your agreement

 

Australian Consumer Law – what’s required?

Australian Consumer Law requires you to include the following details in your Website Terms and Conditions of Sale:

  • A statement that you comply with Australian Consumer Law
  • How you will provide a refund, repair or replacement of faulty products
  • Details of your guarantee
  • Details of any warranty (if you provide one, which is not obligatory)

Remember, you cannot have a blanket “no refunds” policy in your T&Cs. You are required by law to guarantee your goods and services against faults or if they do not perform as advertised.

 

Where should I publish my Website Terms and Conditions of Sale?

It is standard practice to display a tickbox linking to your T&Cs in the shopping cart or checkout. Customers must click an “OK“, “I Agree” or “I Accept” button before they complete an order. This is known as a clickwrap agreement.

Many popular eCommerce platforms such as Shopify, WooCommerce and Big Commerce make it easy to publish our terms and conditions template through their backend settings.

You can also publish your T&Cs on your website as a new page and place a link in the menu or footer together with your Privacy Policy and Website Terms of Use.

 

What’s the difference between Website Terms and Conditions of Sale and Website Terms of Use?

Website Terms of Use set out the rules for visiting and using your website, and they apply to every website visitor. They include a disclaimer to limit your liability and help to protect your intellectual property.

Website Terms and Conditions of Sale are specifically for customers who place an order through your website to purchase goods or services. They cover terms for payment, delivery, refunds, warranty etc.

 

I’m just starting my eCommerce business, do I really need this?

Yes, it’s the law. You must display T&Cs on your website if you are selling goods and services online.

You don’t really have a choice – under Australian Consumer Law, you must display T&Cs on your ecommerce site.

Make sure you sort this out before you start selling!

 

Can I have a separate Shipping Policy page on my website?

Yes, you can have a separate Shipping Policy page on your website. However, it should mirror the terms you include in your Website Terms and Conditions of Sale. In other words, you should copy what is in your T&Cs and make sure the same information is reflected in your Shipping Policy.

If you only had a Shipping Policy on your website, a customer could argue that they did not accept the shipping policy, and are therefore not bound by it.

 

Can I have a separate Refund Policy page on my website?

Yes you can have a separate Refund Policy page on your website. However, it should mirror the terms you include in your Website Terms and Conditions of Sale. In other words, you should copy what is in your T&Cs and make sure the same information is reflected in your Refund Policy.

If you only had a Refund Policy on your website, a customer could argue that they did not accept the refund policy, and are therefore not bound by it.

 

Is this Website Terms and Conditions template legally binding?

Absolutely!

All of our templates have been drafted by qualified Australian lawyers who hold an Australian legal practicing certificate.

We are affiliated with a commercial law firm based in Sydney.

Who is this for?

★ Ecommerce websites

★ Online shops

★ Websites that sell products and services online in Australia

★ You want to make sure you comply with Australian Consumer Law

★ You want proper legal protection

★ You want to provide clear terms to your customers

★ You want to appear professional

Why You Need This

It’s a legal requirement in Australia

Under Australian Consumer Law, you MUST display terms and conditions on your website if you are selling online.

Avoid Risk

This document helps you to avoid risk and limit your liability if something does go wrong.

Protect your business and assets

As the old saying goes, hope for the best and prepare for the worst.

You never know what will happen in the future, but it is vital that you have a contract in place to protect everything you have worked hard for.

Inform your customers

By clearly stating your terms, your customers will be informed and it can help to avoid complaints down the track relating to refunds, cancellations etc.

How does it work?

Our process is designed to be as EASY as possible – you could be up and running in as little as 5-10 minutes.

1.  Select the Website Terms and Conditions of Sale termplate in the Shop and click Add To Cart.

2.  Proceed to Checkout and complete your purchase.

3.  You will receive an email with a download link immediately after you have completed your purchase.

4.  Open the document in Microsoft Word and complete the highlighted fields with your personal information (name, ABN etc). Your document will be ready to go in minutes!

FAQ

Is this template editable?

Yes, the template comes in Word format so you are free to make changes to the document.

However, we do not recommend you make changes outside of the fields we have highlighted in the document. The clauses and wording have been written by a lawyer for a good reason. Deleting clauses or modifying them can affect the legal protections contained in the document.

 

What if the law changes?

If the law changes, we’ll email you with the changes and updates to add to your existing templates. So please ensure you keep us updated if your email address changes.

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Filter Reviews:
KM
Kirsty M.
AU AU
I recommend this product
28 November 2020

Green Goat Review

This template made the task of writing a legal Website Terms and Conditions so much easier. Very adaptable to my website and didn’t take very long to complete. Thank you.

RK
Rita K.
AU AU
I recommend this product
25 September 2020

Everything I needed for an online store

I has able to get all my legal documents to set up my online store with ease. So easy to use and the service was fantastic.

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