What are Website Terms and Conditions of Sale?
Website Terms and Conditions of Sale are the terms you set for customers who purchase goods and services on your website.
They form a legal agreement which customers accept when they place an order through your website.
All of your important terms and conditions are included in this document, such as payment, delivery, refunds and warranty.
Do I need this on my ecommerce website?
Yes, it’s a legal requirement under Australian Consumer Law. You MUST display T&Cs on your website if you are selling online. ACL gives consumers certain rights and guarantees relating to refunds, repairs or replacement of goods and services.
The ACCC can issue fines for websites which are non-compliant.
What does the Website Terms and Conditions of Sale template cover?
Our template covers:
★ Discounts and Coupon Codes
★ Store Credit
★ Gift Vouchers
★ Postage and delivery
★ Australian Consumer Law (ACL)
★ Intellectual Property
★ Dispute Resolution
Australian Consumer Law – what’s required?
Australian Consumer Law requires you to include the following details in your Website Terms and Conditions of Sale:
- A statement that you comply with Australian Consumer Law
- How you will provide a refund, repair or replacement of faulty products
- Details of your guarantee
- Details of any warranty (if you provide one, which is not obligatory)
Where should I publish my Website Terms and Conditions of Sale?
It is standard practice to display a tickbox linking to your T&Cs in the shopping cart or checkout. Customers must click an “OK“, “I Agree” or “I Accept” button before they complete an order.
Many popular eCommerce platforms such as Shopify, WooCommerce and Big Commerce make it easy to publish your T&Cs through their backend settings.
Website Terms and Conditions of Sale are specifically for customers who place an order through your website to purchase goods or services. They cover terms for payment, delivery, refunds, warranty etc.
I’m just starting my eCommerce business, do I really need this?
Yes, it’s the law. You must display T&Cs on your website if you are selling goods and services online.