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Website Terms and Conditions of Sale

$149.00 inc. GST

  • User-friendly Word template
  • Peace of mind that your business is secure
  • Written in plain English by Australian lawyers
  • Instant download with expert customer support
  • Protect your business in minutes, not months
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Review avatar
Made something daunting really simple. I had no idea where to even begin. Easy simple and affordable service. i now have great peace of mind for my website.
Alan E.

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Peace of mind

You’ve got a contract you can trust. Grow your business with confidence.

Protection for Australian businesses

You’ve Googled the free templates, right? They’re usually “one size fits all”. Our templates are specific to Australian business. And if the law changes, you’ll get a free update. Our templates don’t suck. They give you peace of mind.


We make legal documents for real people 

You’re running a business, not a law firm. You want the peace of mind of knowing your business is protected, without spending months, or your life savings doing it. Our lawyers know their stuff. We make affordable, rock-solid legal documents and don’t cut corners.


Sleep well. Act sharp. You’re covered.

You’re three clicks away from the peace of mind that comes with knowing your business is protected. No more second-guessing. No more doubts. Run your business with clarity because you have the contract you need when you need it. Feel confident and in control.


The perfect template for your ecommerce website

It’s 4:19 pm, and you’re ready to launch your new website. You want to go live today. But you’re stuck. You want everything clear and legal – and you don’t have T&Cs for your customers.

Grab our Website Terms and Conditions of Sale template. In less than fifteen minutes, you’ll have the contract in your hands. It’s written by lawyers, so there’s no stressing about the legalities. Simply fill in your details, upload it to your website, and start selling today!

What are Website Terms and Conditions of Sale?

Website Terms and Conditions of Sale are the terms you set for customers who purchase products on your website.

Our template covers all of the important terms for purchases, including payment. delivery, refunds and warranty.

If you’re looking for a terms and conditions template for your Australian e-commerce website, you’ve come to the right place!

Who is this Website Terms and Conditions of Sale template for?

  • Ecommerce websites
  • Online shops
  • Websites that sell products online in Australia
  • Websites that sell products online to overseas customers

What clauses does this template include?

Our comprehensive Website Terms and Conditions template includes:

  • Ecommerce – process for accepting and confirming an order
  • Payment – clear payment terms
  • Discounts and Coupon Codes – your policy for discounts and coupon codes
  • Store Credit – your policy for store credit
  • Gift Vouchers – your policy for gift vouchers
  • Postage and delivery – shipping costs, delivery timeframes and other important details
  • Events Beyond Control – force majeure clause to cover you for events beyond your control
  • Advice and Information – important legal disclaimer
  • Australian Consumer Law (ACL) – mandatory to comply with ACL
  • Refunds – clear refund policy
  • Intellectual Property – to protect your intellectual property rights
  • Dispute Resolution – process to deal with any disputes or complaints
  • Termination – how you can terminate the agreement
  • Jurisdiction – the governing law for your agreement

Other Names for Website Terms and Conditions of Sale

  • Website Terms and Conditions
  • Website Terms of Sale
  • Website Terms of Service
  • Ecommerce Terms and Conditions
  • Ecommerce Terms of Sale

Ecommerce Platforms – Compatibility

There are a number of popular e-commerce website platforms available, including Shopify, Woocommerce, Squarespace and Wix.

Our template can be used with all of these platforms. Normally, just a few quick steps are involved to add your T&Cs to the platform’s backend (see example here).

It is standard practice to display a tickbox linking to your T&Cs in the shopping cart or checkout. Customers must click on the “OK“, “I Agree“, or “I Accept” button before they complete an order. This is known as a clickwrap agreement.

You can also publish your T&Cs on your website as a new page and place a link in the menu or footer.

Do I need this on my ecommerce website?

Yes, it’s a legal requirement under Australian Consumer Law. You MUST display T&Cs on your website if you are selling online.

ACL gives consumers certain rights and guarantees relating to refunds, repairs or replacement of goods and services.

The ACCC can issue fines for websites that are non-compliant, so make sure you sort this out before you start selling!

Australian Consumer Law

Australian Consumer Law requires you to include the following details in your Website Terms and Conditions of Sale:

  • A statement that you comply with Australian Consumer Law
  • How you will provide a refund, repair or replacement of faulty products
  • Details of your guarantee
  • Details of any warranty (if you provide one, which is not obligatory)

Remember, you cannot have a blanket “no refunds” policy in your T&Cs. You are required by law to guarantee your goods and services against faults or if they do not perform as advertised.

What’s the difference between Website Terms and Conditions of Sale and Website Terms of Use?

Website Terms of Use set out the rules for visiting and using your website, and they apply to every website visitor. They include a disclaimer to limit your liability and help to protect your intellectual property.

Website Terms and Conditions of Sale are specifically for customers who place an order through your website to purchase a product. They cover terms for payment, delivery, refunds, warranty etc.

Do I need a separate Refund Policy page on my website?

No, refunds are already covered in your Terms and Conditions.

However, you might want to add a Refund Policy page to your website to make it easier for customers to find the information.

IMPORTANT: If you decide to add a Refund Policy page, it should mirror the terms you include in your Website Terms and Conditions of Sale.

In other words, the info displayed on your Refund Policy page should be the same as what you have written in your T&Cs.

If you only had a Refund Policy page on your website, a customer could argue that they did not accept the refund policy and are therefore not bound by it.

What if I sell to Australia AND overseas customers?

No worries, our template has got you covered. Just make sure you update the sections for payment, shipping, returns etc. with relevant information for international customers.

Generally, you want the governing law for your legal agreements to be where you are based so that if a dispute arises, you are covered by local laws.

If you sell or market to customers in Europe, you will also need a GDPR Privacy Policy to comply with EU privacy laws.

Why Customers Love our Website Terms and Conditions of Sale

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Filter Reviews:
06 March 2024
Rihanna G.
I recommend this product

Website terms and conditions review

Really great template that is easily accessible and easy to use. Thank you!

15 July 2023
Stacey O.
I recommend this product

Quick and easy

Such a breeze to use these products. This was my second purchase. Set up my website and online store. Definitely recommend.

10 January 2023
rodney h.
I recommend this product


Was great saved me writing it up a little pricey though for a template. But all in all saved me a bit of time.

Take the stress out of legal documents

Get peace of mind with our Website Terms and Conditions of Sale today!

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Frequently Asked Questions

Got Questions? We've Got the Answers!

All of our templates come in Word format (docx).

We recommend using Microsoft Word on a desktop to fill in the templates.

Our templates are Word documents so they’re editable.

We don’t recommend editing the template outside the highlighted areas. An experienced lawyer wrote your template. If you delete or modify clauses it could affect your protection.

We know you’re a smart cookie, but we highly recommend avoiding the temptation to fiddle.

Yes, you get lifetime access to your template.

You’ve got a contract ready to go whenever you need it in your business.


Change your font, add your logo and even some colour. Present your document in your brand style and delight your clients. You’ll still be legit. You’ll just look amazing-er.

All of our templates come with instructions on the first page.

We also include comments throughout the document to help guide you as you fill out each section.

Yes. All our templates are written by qualified Australian lawyers who hold an Australian legal practicing certificate.

Our co-founder Courtney Bowie is a partner in Sydney law firm, Her Lawyer.

Yes. You can use the templates in all Australian states and territories.

If a law changes, we’ll update your template and send it to you – for free.

No hidden catches here. When you buy a template or bundle you own them for life. The download links never expire.

No recurring fees. No accounts. Just buy what you need. Simple, right?

If you have a question, contact us. We’re always happy to help.


Phone: 1300 490 145

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