What are Website Terms and Conditions of Sale?
Website Terms and Conditions of Sale are the terms you set for customers who purchase goods and services on your website.
They form a legal agreement which customers accept when they place an order through your website.
All of your important terms and conditions are included in this document, such as payment, delivery, refunds and warranty.
Do I need this on my ecommerce website?
Yes, it’s a legal requirement under Australian Consumer Law. You MUST display T&Cs on your website if you are selling online. ACL gives consumers certain rights and guarantees relating to refunds, repairs or replacement of goods and services.
The ACCC can issue fines for websites which are non-compliant.
What does the Website Terms and Conditions of Sale template cover?
Our template covers:
★ Discounts and Coupon Codes
★ Store Credit
★ Gift Vouchers
★ Postage and delivery
★ Australian Consumer Law (ACL)
★ Intellectual Property
★ Dispute Resolution
Where should I publish my Website Terms and Conditions of Sale?
It is standard practice to display a tickbox linking to your T&Cs in the shopping cart or checkout. Customers must click an “OK“, “I Agree” or “I Accept” button before they complete an order.
Many popular eCommerce platforms such as Shopify, WooCommerce and Big Commerce make it easy to publish your T&Cs through their backend settings.
Who is this for?
★ eCommerce business (online shop)
★ Selling products and services online
★ Anyone who wants to make sure they comply with Australian Consumer Law
★ People who want proper legal protection
★ People who want to appear professional to their customers
★ People who want to avoid misunderstandings and clearly outline their services
Why You Need This
It’s a legal requirement in Australia
Under Australian Consumer Law, you MUST display terms and conditions on your website if you are selling online.
This document helps you to avoid risk and limit your liability if something does go wrong.
Protect your business and assets
As the old saying goes, plan for the best and prepare for the worst.
You never know what will happen in the future, but it is vital that you have a contract in place to protect everything you have worked hard for.
Inform your customers
By clearly stating your terms, your customers will be informed and it can help to avoid complaints down the track relating to refunds, cancellations etc.
How does it work?
Our process is designed to be as EASY as possible – you could be up and running in as little as 5-10 minutes.
1. Select the Website Terms and Conditions of Sale termplate in the Shop and click Add To Cart.
2. Proceed to Checkout and complete your purchase.
3. You will receive an email with a download link immediately after you have completed your purchase.
4. Open the document in MS Word and complete the highlighted fields with your personal information (name, ABN etc). Your document will be ready to go in minutes!
Website Terms and Conditions of Sale are specifically for customers who place an order through your website to purchase goods or services. They cover terms for payment, delivery, refunds, warranty etc.
I’m just starting my eCommerce business, do I really need this?
Yes, it’s the law. You must display T&Cs on your website if you are selling goods and services online.
Can I customise the templates beyond editing the fields?
Our templates come in Word format, so yes you can if you want. Feel free to add your logo and change the font to reflect your brand.
We do not recommend you change the wording (apart from the fillable fields) as this can affect the legal protections contained in the document.
What if the law changes and my templates become outdated?
If the law changes, we’ll email you with the changes and updates to add to your existing templates. So please ensure you keep us updated if your email address changes.